1. How to request deletion
Email privacy@svanhomes.uk with the subject line “Data deletion request” and include:
- your full name;
- the email address, phone number, or Facebook profile name you used with us;
- what you'd like deleted (everything, or something specific such as your newsletter subscription or Messenger conversation).
You can also write to SVAN Homes Ltd, 18 Lawrence Way, Slough, SL1 6HH, or send us a message on our Facebook Page asking us to delete your data.
2. Data received through Facebook
If you interacted with us through Facebook (for example by messaging our Page, or by using a Facebook login or app connected to SVAN), you can:
- Remove our app's access in Facebook: go to Settings & privacy → Settings → Apps and websites, find SVAN Homes / InvoPeppol, and click Remove. Tick the option to delete posts, photos and videos the app may have published on your behalf.
- Then email us (as above) so we delete any copy of that data held in our own systems.
Messages you sent to our Page are also stored by Meta. You can delete your copy in Messenger, but Meta's copy is controlled by Meta's own policies.
3. What happens next
- We confirm we've received your request within 5 working days.
- We may ask you to confirm your identity so we don't delete someone else's data by mistake.
- We complete the deletion within one month and email you a confirmation, with a reference code you can quote if you contact us later.
4. What we may need to keep
We will delete everything we can. Some records must be kept by law for a period even after you ask, for example tenancy agreements, deposit records and invoices (generally 6 years for tax and legal purposes). We will tell you exactly what we're keeping and why, and delete it once the retention period ends. If you unsubscribe from our newsletter, we keep your email address on a suppression list only so we never email you again.
5. Questions or complaints
See our Privacy Policy for your full rights. If you're not satisfied with our response, you can complain to the Information Commissioner's Office at ico.org.uk.